Terms of Service

These terms are an agreement between you (the merchant operating the Shopify store on which Ghost Revenue is installed) and Ghost Revenue LLC ("we", "us"). By installing or using Ghost Revenue you agree to them. If you do not agree, uninstall the app.

1. The service

Ghost Revenue analyses your Shopify storefront and store data to identify conversion problems, and provides recommended fixes, monitoring, and a consultation feature.

The app produces estimates. Revenue figures, projected impacts, and score changes shown in the app are modelled from your store's own data and category benchmarks. They are estimates, not measurements or predictions, and we do not guarantee any particular commercial outcome from following our recommendations.

You are responsible for reviewing any change before you apply it to your store, and for the consequences of changes you choose to make.

2. Fees

Ghost Revenue offers a free audit and a paid plan billed through Shopify's billing system at the price shown in the app at the time you subscribe. Charges are handled by Shopify and appear on your Shopify invoice. You can cancel at any time from Settings → Billing in the app, or by uninstalling the app. Fees already charged are not refundable except where required by law.

3. Data protection

This section sets out how we handle personal data on your behalf. It applies in addition to our Privacy Policy.

Roles. For personal data we process in connection with the app, you are the controller and we act as your processor. We process that data only on your documented instructions, which are given by your use of the app and by these terms.

What we process. We process only the data needed to provide the app: aggregate store metrics (daily sessions, order counts, order totals, conversion rates), storefront content and theme configuration, downscaled screenshots of public storefront pages captured during an audit (used so findings can be checked against what was on the page at audit time; only public storefront pages — never Shopify Admin or payment interfaces; customer-facing content already published on the storefront such as reviews or customer photos may appear in them), and the contact details of the merchant account holder. We do not collect or store the names, email addresses, postal addresses, phone numbers, or payment details of your customers, and we do not store individual order records.

Purpose limitation. We use this data solely to provide and improve the app's functionality for you. We do not sell personal data, and we do not use it for advertising or for automated decision-making that produces legal or similarly significant effects on any individual.

Security. We encrypt data in transit and at rest, restrict access to personnel who need it to operate the service, and require those personnel to keep it confidential.

Sub-processors. We use third-party infrastructure and service providers to run the app, including cloud hosting, database hosting, and AI model providers. We require each of them to provide protections consistent with these terms. A current list is available on request at carson@ghostrevenue.co.

Retention and deletion. We retain your store's data for as long as the app is installed. Audit screenshots of public storefront pages are deleted after 30 days, or earlier when the shop is redacted, whichever comes first. When you uninstall, Shopify sends us a redaction request and we delete your store's data within 48 hours of receiving it. You may also request deletion at any time by emailing carson@ghostrevenue.co.

Compliance requests. We support Shopify's mandatory privacy webhooks and will assist you, at your cost where the assistance is substantial, in responding to requests from individuals exercising their data protection rights.

Incidents. If we become aware of a personal data breach affecting your data, we will notify you without undue delay and provide the information you reasonably need to meet your own notification obligations.

International transfers. Where we transfer personal data across borders, we do so using a lawful transfer mechanism.

Audit. On reasonable written request, and no more than once a year unless required by a regulator, we will provide the information reasonably necessary to demonstrate our compliance with this section.

4. Your responsibilities

You are responsible for the accuracy of the information in your store, for complying with the laws that apply to your business, and for having a lawful basis for the data we process on your behalf. You must not use the app to breach any law, to infringe anyone's rights, or to attempt to gain unauthorised access to our systems.

5. Availability

We aim to keep the app available but do not guarantee uninterrupted service. We may change, suspend, or discontinue features, and will give reasonable notice of material changes where we can.

6. Intellectual property

We retain all rights in the app, including its analysis, recommendations, and generated content. You may use the recommendations for your own store without restriction. You retain all rights in your store's data and content.

7. Liability

To the maximum extent permitted by law, we are not liable for lost profits, lost revenue, lost data, or indirect or consequential losses. Our total liability arising from these terms is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law.

8. Termination

You may end these terms at any time by uninstalling the app. We may suspend or terminate your access if you breach these terms or if we stop offering the service. Sections 3, 6, 7, and 9 survive termination.

9. General

These terms are governed by the laws of California, and the courts of that state have exclusive jurisdiction. If any provision is unenforceable, the rest remains in force. These terms, together with the Privacy Policy, are the entire agreement between us.

We may update these terms. Material changes will be posted here with a new "last updated" date, and continuing to use the app after that constitutes acceptance.

10. Contact

carson@ghostrevenue.co
Ghost Revenue LLC
1968 S. Coast Hwy #4588
Laguna Beach, CA 92651
United States